Product support, solutions, and certification

We are committed to building long-lasting relationships with our customers. We view best-in-class support as essential to KONGSBERG’s growth and success.
  •  

Contact us to learn about our support offering and professional services

Contact us

We are committed to building long-lasting relationships with our customers. We view best-in-class support as essential to KONGSBERG’s growth and success.

  • Email

    Contact our 24/7 support 

  • Phone

    USA +1 866 994 7765
    UK +44 (0) 1224 226 583

    NO +47 40 00 10 24

    AUS +61 (0) 8 6141 3355

About our service offerings

End-to-end support and expertise

  • 24/7 on-call support

    Need support? Call anytime day or night and a highly trained product specialist will be available to you.

  • Implementation

    You do not have to do it alone – our experienced Technical Advisors will help you get your application up and running so it integrates seamlessly with our systems.

  • Consulting

    Need expert help with data mapping, program design, best practices, application integration, or program expansion review? Our consultants are at your service.

  • Client engineering

    Our client engineering team can build any solution you can imagine, including automations, historical data imports, system integrations, and custom widgets.

  • Client success

    Your client success manager is committed to helping you realize value from our technology. From training and best practice sharing to solution consulting, we can meet your needs.

Professional services

  • Assessment & planning

    • Synthesize program design
    • Review technical environment
    • Build detailed, integrated project plan
    • Kick off implementation
    • Initiate existing survey and data migration
  • Build & configure

    • Configure Kognifai apps
    • Configure real-time dashboards
    • Design closed loop feedback process and case management
    • Complete required systems integration
    • Setup automated report distribution
  • Train & test

    • Conduct end-to-end program testing
    • Train administrators
    • Train users of dashboards and closed loop process
    • Complete training documentation
  • Launch

    • Initiate soft launch of program
    • Validate soft launch results
    • Calibrate system and re-test
    • Launch the full program
  • Optimize & support

    • Monitor system performance
    • Add new data fields and reporting widgets to dashboards
    • Transition to managed services and/or technical support
    • Ongoing program optimization
    • Provide ad-hoc training as necessary

Your full onboarding team

  • Client success manager

    Helps drive value realization for the client; single point of contact; coordinates Support24 resources; advises on program optimization and new use cases

  • Technical advisor

    Responsible for Client-Kognifai Technical relationship.

  • Implementation consultant

    Configures solution, including assisting with building dashboards, and platform integrations. Provides customized training.

  • Subject matter expert

    Advises on research methodology and program design.

  • Client engineer

    Builds custom software solutions, including customized dashboard widgets or customized software integrations. Assists with complex data migrations.

  • Ongoing support

    Helps clients troubleshoot, identifies and remedies product bugs; provides standard trainings.